Terms

All products sold by WE PRINT SHIRTS are custom-made according to each customer’s individual specifications.

Our products and services include, but are not limited to:

• Custom T-shirts, hoodies, sweatshirts, and apparel
• Screen Printing
• Direct to Film (DTF) Printing
• Custom Embroidery
• Personalized mugs, tumblers, coasters, puzzles, and other merchandise

We have NO MINIMUM ORDER QUANTITY (NO MOQ)! Whether you’re ordering a single item or hundreds, every order is produced with care and attention to detail.

IMPORTANT: PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE PURCHASING.

Due to the personalized nature of our products, ALL CUSTOM MERCHANDISE SALES ARE FINAL, except where otherwise required by law.

We do not accept returns, refunds, or exchanges for:

• Change of mind after purchasing
• Incorrect sizes selected by the customer
• Incorrect colours or product options selected
• Spelling or design errors in customer-supplied or approved artwork
• Customer dissatisfaction with an accurately produced, approved design
• Minor variations in print placement or colour within normal production tolerances

Your satisfaction matters to us!

If an item is defective, damaged, incorrectly produced, or does not match the agreed specifications, please contact us promptly.

We will review the issue and provide an appropriate resolution, which may include a replacement, correction, or refund where applicable.

Nothing in this policy limits your rights under applicable consumer protection laws.

Customers are responsible for providing artwork suitable for their chosen printing method.

For best printing results, we recommend:

• High-resolution PNG files with transparent backgrounds
• Artwork sized to the intended print dimensions
• A resolution of 360 DPI whenever possible
• Vector artwork where available

Low-resolution images may result in reduced print quality.

WE PRINT SHIRTS is not responsible for quality issues caused by unsuitable customer-supplied artwork when those limitations have been communicated and accepted.

Customers are responsible for carefully reviewing spelling, design details, artwork placement, colours, and other specifications before approving their order.

Once artwork has been approved and production has started, changes may not be possible and may result in additional charges.

We encourage

Customers submitting artwork, logos, photographs, or designs to WE PRINT SHIRTS confirm that they own the necessary rights or have obtained permission from the rightful owner to reproduce the submitted material.

Customer Responsibilities:

• Customers are responsible for ensuring their artwork does not infringe upon copyrights, trademarks, or other intellectual property rights.
• Customers must obtain any necessary permissions or licences before submitting copyrighted or trademarked material.
• WE PRINT SHIRTS reserves the right to refuse orders containing artwork that we reasonably believe infringes upon another party’s intellectual property rights.
• Customers are responsible for the accuracy and legality of all artwork they provide.

WE PRINT SHIRTS does not claim ownership of customer-supplied artwork.

Any original artwork or designs created by WE PRINT SHIRTS remain our intellectual property unless otherwise agreed upon in writing.

We respect intellectual property rights and expect our customers to do the same.

All prices listed by WE PRINT SHIRTS are in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes, shipping charges, and additional customization fees will be disclosed before the customer completes their purchase.

Full Payment Required

Due to the custom nature of our products, FULL PAYMENT IS REQUIRED BEFORE PRODUCTION BEGINS.

• Orders will not enter production until payment has been received in full.
• Payment at pickup is not available.
• Any required artwork approvals must be completed before production begins.
• Additional customization requests or changes may result in additional charges.
• Orders placed through our website must be paid for using an available payment method at checkout.

Pricing Errors

WE PRINT SHIRTS reserves the right to correct pricing errors before accepting an order.

If a pricing error is discovered after payment, the customer will be offered the choice of accepting the corrected price or receiving a full refund.

Custom Quotations

Pricing for Screen Printing and Embroidery projects may vary depending on order quantity, artwork complexity, print locations, colour count, and setup requirements.

All custom quotations are subject to confirmation before production begins.

At WE PRINT SHIRTS, we take pride in producing high-quality custom merchandise as efficiently as possible.

Our standard estimated production times are:

• Direct to Film (DTF) Printing: 3–5 business days
• Screen Printing: 3–5 business days
• Custom Embroidery: 7–10 business days

When Does Production Begin?

Production timelines begin once full payment has been received, artwork has been approved, and all necessary order details have been confirmed.

Important Information:

• Business days exclude weekends and statutory holidays.
• Production times may vary depending on order quantity, artwork complexity, product availability, and current workload.
• Larger or more complex orders may require additional production time.
• Shipping and delivery times are separate from production times.
• Customers will be notified when their orders are ready for pickup or shipping.

Need Your Order by a Specific Date?

If you have an event, deadline, or special occasion, please contact us before placing your order to confirm whether your requested completion date can be accommodated.

While we make every effort to meet our estimated turnaround times, they are not guaranteed completion dates unless specifically agreed upon.

Any agreed deadlines and applicable consumer protection rights remain in effect.

Quality is our priority, and we appreciate your patience while we create your custom merchandise!

At WE PRINT SHIRTS, every order is custom-made specifically for our customers. Because of this, we encourage customers to carefully review their order details before completing their purchase.

Order Changes

• Requests to change an order must be submitted as soon as possible.
• Changes to sizes, colours, quantities, artwork, or print locations may be accommodated before production begins.
• Once production has started, changes may not be possible.
• Additional charges may apply for changes requiring new artwork, materials, or production setup.

Order Cancellations

Due to the personalized nature of our merchandise, orders generally cannot be cancelled once production has begun, except where cancellation rights apply under applicable law.

If you wish to cancel an order before production begins, please contact us immediately.

Cancellation requests will be reviewed based on the status of the order and any costs already incurred.

Important: Nothing in this policy limits your cancellation, refund, or other rights under applicable consumer protection laws.

Need to Make a Change?

Please contact us as soon as possible:

Email: weprintshirtsgta@gmail.com

Phone: 416-268-1412

We will do our best to accommodate your request whenever possible.

At WE PRINT SHIRTS, we offer convenient local pickup in Scarborough, Ontario, as well as shipping options where available.

Local Pickup

Customers selecting local pickup will be notified once their order has been completed and is ready for collection.

Our Pickup Hours:

• Monday–Thursday: 12:00 PM–5:00 PM
• Friday: 11:00 AM–4:00 PM
• Saturday & Sunday: Closed

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Shipping & Delivery

Shipping options and applicable charges will be provided during checkout or when preparing a custom quotation.

• Shipping charges are calculated separately unless otherwise stated.
• Shipping times are additional to our standard production times.
• Delivery estimates may vary depending on the destination, carrier, and shipping method selected.
• Customers are responsible for providing accurate and complete shipping information.
• Additional shipping charges may apply if an incorrect address is provided.

Shipping Delays

Although we make every effort to ensure orders arrive promptly, shipping carriers may occasionally experience delays beyond our reasonable control.

If your shipment is delayed, lost, or arrives damaged, please contact us so we can assist in resolving the issue.

Your rights under applicable consumer protection laws remain unaffected.

Questions About Your Order?

Email: weprintshirtsgta@gmail.com

Phone: 416-268-1412

Customer Service Hours: Monday–Friday, 10:00 AM–6:00 PM

We appreciate your business

At WE PRINT SHIRTS, we strive to ensure that every custom product meets your expectations. However, due to the nature of garment manufacturing and custom printing, minor variations may occur.

Product Colours

• Colours displayed on computer monitors, tablets, and mobile devices may differ slightly from actual product colours.
• Printed colours may vary from digital artwork due to differences in printing methods, inks, fabrics, and materials.
• Exact colour matching cannot be guaranteed unless specifically agreed upon before production.

Garment Sizing

• Garment sizes may vary slightly between manufacturers, brands, and styles.
• Customers are responsible for selecting the correct sizes when placing their orders.
• We recommend reviewing available sizing charts before purchasing.
• Custom garments cannot generally be exchanged due to incorrect size selection, except where required by law.

Print Placement & Variations

• Minor variations in print positioning may occur during production.
• Print appearance may vary depending on garment material, texture, colour, and printing method.
• Embroidery designs may appear slightly different depending on fabric type, stitch density, and garment construction.

Quality Assurance

We take pride in our workmanship and make every reasonable effort to produce merchandise that accurately reflects the approved artwork and order specifications.

Minor variations within normal manufacturing and printing tolerances are not generally considered defects.

However, if your order contains a manufacturing defect, printing error, or does not match the agreed specifications, please contact us so we can review and resolve the issue appropriately.

Your satisfaction is important to us, and we are committed to delivering quality custom merchandise!

At WE PRINT SHIRTS, we use quality printing methods and materials to produce custom merchandise designed to look great and last.

Proper garment care is essential to maintaining the appearance, quality, and longevity of your printed or embroidered items.

Recommended Washing Instructions

For best results, we recommend:

• Turn garments inside out before washing.
• Machine wash in cold water.
• Use a gentle wash cycle with mild detergent.
• Avoid bleach and fabric softeners.
• Wash with similar colours.
• Hang garments to dry whenever possible.
• Avoid high-temperature tumble drying.
• Never iron directly over printed designs.

DTF & Screen Printed Garments

DTF and Screen Printed designs are durable when properly cared for. However, repeated washing, excessive heat, and improper handling may eventually cause fading, cracking, or peeling.

Print longevity depends on several factors, including garment material, washing frequency, detergent selection, and drying methods.

Embroidered Garments

Embroidered items should be washed inside out using a gentle cycle.

Avoid excessive heat and harsh chemicals that may damage embroidery threads or surrounding fabric.

Important Information

WE PRINT SHIRTS is not responsible for damage resulting from improper washing, excessive heat, harsh chemicals, or misuse, except where required by applicable law.

Normal wear and tear over time is not considered a manufacturing defect.

If you believe your garment has a printing or manufacturing defect, please contact us so we can review the issue.

A little extra care goes a long way toward keeping your custom merchandise looking its best!

At WE PRINT SHIRTS, we proudly offer custom printing and embroidery services for orders of all sizes.

NO MINIMUM ORDER QUANTITY (NO MOQ)!

Whether you need a single custom T-shirt or hundreds of garments for your business, team, or event, we’re happy to help!

Custom Quotations

Screen Printing and Embroidery projects are generally quoted on a per-job basis because every project has unique production requirements.

Pricing may depend on:

• Order quantity
• Number of print colours
• Number and size of print locations
• Artwork complexity
• Garment type and availability
• Embroidery stitch count
• Setup and production requirements

Screen Printing Setup Fees

Screen Printing requires individual screens and press setup for each production run.

Each print colour typically requires its own screen.

Setup fees may apply to repeat orders because the printing equipment must be prepared again, even when using previously printed artwork.

Embroidery Digitizing Fees

Embroidery designs generally require digitizing to convert artwork into a machine-readable embroidery file.

A one-time digitizing fee may apply to new designs.

Once created, the embroidery file can generally be reused for future orders without an additional digitizing charge, provided the design and specifications remain unchanged.

Bulk Order Pricing

Larger quantities may qualify for reduced per-unit pricing, depending on the printing method, garment selection, and production requirements.

Quotation Approval

All quotations are subject to confirmation of final artwork, quantities, garment specifications, and material availability.

Full payment is required before production begins.

Ready to Get Started?

Contact us for a FREE, no-obligation quote!

Email: weprintshirtsgta@gmail.com

Phone: 416-268-1412

WE PRINT SHIRTS – From One Shirt to Hundreds, We’ve Got You Covered!

12. Customer-Supplied Garments

At WE PRINT SHIRTS, we understand that some customers prefer to supply their own garments for custom printing or embroidery.

We may accept customer-supplied garments on a case-by-case basis, subject to approval.

Customer-Supplied Garment Requirements

• All customer-supplied garments must be NEW, UNWORN, and UNWASHED.
• All garments must be approved by WE PRINT SHIRTS before production.
• Garments must be free from stains, damage, odours, and alterations.
• Certain fabrics, coatings, materials, and garment constructions may not be compatible with our printing or embroidery methods.
• WE PRINT SHIRTS reserves the right to decline garments that do not meet our requirements or are unsuitable for customization.

Potential Production Risks

Although we take every reasonable precaution, custom printing and embroidery involve heat, pressure, inks, needles, and specialized equipment.

Certain garments may react unpredictably during production, potentially resulting in:

• Fabric discolouration or scorching
• Heat-related damage or shrinkage
• Fabric distortion
• Ink adhesion problems
• Needle marks or embroidery-related damage

Customer Acknowledgement

Before accepting customer-supplied garments, WE PRINT SHIRTS may explain any known production risks and request customer approval.

Customers acknowledge that certain materials may present additional risks during customization.

WE PRINT SHIRTS is not responsible for damage resulting solely from inherent material defects or risks that were clearly disclosed and accepted, to the extent permitted by applicable law.

This does not exclude responsibility for damage caused by our negligence or failure to exercise reasonable care where liability cannot legally be excluded.

Important Recommendation

We strongly recommend using garments supplied by WE PRINT SHIRTS whenever possible, as these products can be selected for compatibility with our printing and embroidery processes.

Have Questions About Your Garments?

Please contact us before placing your order.

Email: weprintshirtsgta@gmail.com

Phone: 416-268-1412

We’re happy to discuss your project and help determine the best customization method for your garments.

At WE PRINT SHIRTS, customer satisfaction and quality workmanship are extremely important to us.

We take pride in every custom order and make every reasonable effort to ensure your merchandise meets the agreed specifications.

Reporting an Issue

If you experience a problem with your order, please contact us as soon as possible after receiving your merchandise.

When contacting us, please provide:

• Your name and order number
• A description of the issue
• Clear photographs showing the problem, where applicable
• Any additional information that may help us review your concern

Printing Errors & Manufacturing Defects

If an order contains a printing error, manufacturing defect, or does not match the approved specifications, we will review the issue and determine an appropriate resolution.

Depending on the circumstances, this may include:

• Correcting the issue where possible
• Replacing the affected merchandise
• Providing a partial or full refund where appropriate

What Is Not Generally Considered a Defect?

The following are not normally considered manufacturing defects:

• Minor colour differences between digital artwork and finished prints
• Small variations in print placement within normal production tolerances
• Incorrect sizes or product options selected by the customer
• Errors contained in customer-supplied or approved artwork
• Damage resulting from improper washing, excessive heat, or misuse
• Normal wear and tear

Our Commitment to You

We believe in treating our customers fairly and resolving legitimate concerns professionally.

If we make a mistake, we want the opportunity to make it right!

Contact Information

Email: weprintshirtsgta@gmail.com

Phone: 416-268-1412

Customer Service Hours: Monday–Friday, 10:00 AM–6:00 PM

Nothing in this policy limits your rights or remedies under applicable consumer protection laws.

WE PRINT SHIRTS – Quality Printing. Personalized Service. Customer Satisfaction.

At WE PRINT SHIRTS, we strive to provide a reliable, secure, and user-friendly online shopping experience.

Website Information & Accuracy

We make every reasonable effort to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate and up to date.

However, occasional errors or omissions may occur.

• Product descriptions and availability may change without prior notice.
• Product images are provided for illustration purposes and may differ slightly from finished merchandise.
• Pricing errors may be corrected before an order is accepted.
• We reserve the right to update website content, product offerings, and pricing as necessary.

Website Availability

Although we work to keep our website accessible, we cannot guarantee uninterrupted access at all times.

Temporary interruptions may occur due to maintenance, technical issues, hosting problems, or circumstances beyond our reasonable control.

Order Acceptance

Submitting an order does not automatically guarantee acceptance.

WE PRINT SHIRTS reserves the right to decline or cancel orders for legitimate reasons, including:

• Product or material unavailability
• Incorrect pricing or product information
• Suspected fraudulent transactions
• Artwork that may violate copyright or trademark laws
• Orders that cannot reasonably be fulfilled

If an order is cancelled by WE PRINT SHIRTS after payment has been received, an appropriate refund will be issued.

Acceptable Website Use

Customers agree not to use our website for unlawful, fraudulent, or unauthorized activities.

Users must not attempt to interfere with the website’s security, functionality, or operation.

Our Commitment

We continually work to improve our website and provide customers with a convenient way to order quality custom merchandise.

Nothing in these terms limits any rights or remedies available under applicable consumer protection laws.

Thank you for choosing WE PRINT SHIRTS!

At WE PRINT SHIRTS, we respect your privacy and are committed to protecting the personal information you share with us.

Information We Collect

When customers place an order, request a quotation, or contact us, we may collect information such as:

• Customer name
• Email address
• Telephone number
• Billing and shipping addresses
• Order details and purchase history
• Artwork, logos, and design files submitted for customization
• Payment transaction information

How We Use Your Information

Customer information is collected and used for legitimate business purposes, including:

• Processing and fulfilling orders
• Communicating about purchases and quotations
• Arranging shipping or local pickup
• Providing customer support
• Processing payments and refunds
• Maintaining business and transaction records
• Meeting applicable legal and accounting requirements

Payment Security

Online payments are processed through our available third-party payment providers, including Square.

WE PRINT SHIRTS does not intentionally collect or store complete credit card numbers on its own website servers.

Payment providers handle payment information according to their respective security and privacy policies.

Sharing Customer Information

We do not sell customer personal information.

We may share necessary information with trusted service providers, such as payment processors, shipping companies, and website service providers, to complete orders and operate our business.

Information may also be disclosed when required by applicable law.

Artwork & Customer Designs

Artwork and design files submitted by customers are used for preparing, producing, and fulfilling custom orders.

We will not intentionally use customer-owned designs for unrelated commercial purposes without appropriate authorization.

Privacy & Security

We take reasonable measures to protect customer information against unauthorized access, loss, misuse, or disclosure.

Customers may contact us with questions about their personal information or request access or corrections, subject to applicable legal requirements.

Contact Us

For privacy-related questions, please contact:

WE PRINT SHIRTS

Email: weprintshirtsgta@gmail.com

Phone: 416-268-1412

We are committed to treating our customers’ personal information with care and respect.

For additional details, please refer to our website’s Privacy Policy.

At WE PRINT SHIRTS, we take pride in providing quality custom merchandise and professional service. We make every reasonable effort to ensure that orders are produced accurately, safely, and according to agreed specifications.

Our Responsibilities

We are committed to exercising reasonable care and skill when producing custom merchandise.

If an order contains a manufacturing defect, printing error, or does not meet the agreed specifications, we will review the issue and provide an appropriate resolution in accordance with applicable law.

Limitations of Liability

To the extent permitted by applicable law, WE PRINT SHIRTS is not responsible for indirect or consequential losses arising from circumstances beyond our reasonable control, including:

• Delays caused by shipping carriers or transportation disruptions
• Unexpected supplier shortages or material unavailability
• Events outside our reasonable control that interrupt production
• Errors in customer-supplied or approved artwork
• Damage resulting from improper garment care or misuse

Customer-Supplied Merchandise

Customer-supplied garments may involve additional production risks.

Any limitations of liability relating to these garments are subject to the specific circumstances, risks disclosed before production, and applicable law.

Important Legal Protections

Nothing in these Terms & Conditions excludes or limits liability for negligence, defective products, breach of contract, or other matters where such liability cannot legally be excluded.

Nothing in this section restricts customers’ statutory rights or remedies under applicable consumer protection laws.

Our Commitment

We believe in fair business practices, clear communication, and taking responsibility for our workmanship.

If a problem occurs with your order, please contact us so we can review your concerns and work toward an appropriate resolution.

Email: weprintshirtsgta@gmail.com

Phone: 416-268-1412

WE PRINT SHIRTS – Quality Workmanship. Honest Service. Customer Satisfaction.

At WE PRINT SHIRTS, we are committed to maintaining clear, accurate, and up-to-date Terms & Conditions for our customers.

Updates to Our Terms

We reserve the right to modify or update these Terms & Conditions periodically to reflect:

• Changes to our products or services
• Updates to our ordering, payment, or production procedures
• Changes to shipping, pickup, or return policies
• Updates to applicable laws and regulations
• Improvements to our website and business operations

Notification of Changes

Any updated Terms & Conditions will be posted on our website with a revised effective date.

We encourage customers to review this page periodically to stay informed about our policies.

Existing Orders

Changes to our Terms & Conditions will not retroactively alter the terms of an order that has already been accepted without appropriate agreement or legal authority.

Orders will generally remain subject to the terms applicable when they were accepted, unless otherwise agreed or required by law.

Questions About Our Terms?

If you have questions or require clarification regarding our Terms & Conditions, please contact us.

Email: weprintshirtsgta@gmail.com

Phone: 416-268-1412

We appreciate your business and thank you for choosing WE PRINT SHIRTS!

Governing Law & Jurisdiction

WE PRINT SHIRTS is a family-run custom apparel and merchandise printing business located in Scarborough, Ontario, Canada.

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of the Province of Ontario and the federal laws of Canada.

Consumer Protection

We are committed to conducting business fairly and in accordance with applicable Canadian consumer protection legislation.

Nothing in these Terms & Conditions is intended to exclude, restrict, or override any mandatory consumer rights or legal protections.

Dispute Resolution

If a disagreement arises regarding an order, product, or service, we encourage customers to contact us directly so we can attempt to resolve the matter fairly and professionally.

Where a dispute cannot be resolved informally, the parties retain their rights to pursue any remedies available under applicable law.

Contact Information

Email: weprintshirtsgta@gmail.com

Phone: 416-268-1412

WE PRINT SHIRTS – Proudly Serving Scarborough, Toronto & the GTA!

Contact WE PRINT SHIRTS

Thank you for choosing WE PRINT SHIRTS!

We are a small, family-run custom apparel and merchandise printing business proudly serving Scarborough, Toronto, and the Greater Toronto Area.

If you have questions regarding our Terms & Conditions, an existing order, or any of our products and services, please don’t hesitate to contact us.

WE PRINT SHIRTS

Location: Scarborough, Ontario, Canada

Phone: 416-268-1412

Email: weprintshirtsgta@gmail.com

Customer Service Hours

Monday–Friday: 10:00 AM–6:00 PM

Local Pickup Hours

• Monday–Thursday: 12:00 PM–5:00 PM
• Friday: 11:00 AM–4:00 PM
• Saturday & Sunday: Closed

Our Services

• Screen Printing
• Direct to Film (DTF) Printing
• Custom Embroidery
• Personalized Apparel & Merchandise

NO MINIMUM ORDER QUANTITY (NO MOQ)!

Whether you need one custom shirt or hundreds, we’re here to help bring your ideas to life.

WE PRINT SHIRTS – YOUR DESIGN. OUR PASSION. QUALITY YOU CAN WEAR.

Thank you for supporting our family-run business!